Privacy Policy

Who we are

Our website address is:

What personal data we collect and why we collect it

We collect your name, email address, date of birth, date of starting smoking  and number of cigarettes smoked a day. These are used to calculate the necessary length of the program, and they are stored securely, and are not available to our staff or anyone else.

Who we share your data with

We do not share your data with anybody or any organisation at all, and we never will.

How long we retain your data

We retain the data while you have the app installed in case you start smoking again and wish to use the program again. If you want us to delete your data please use the form at the bottom of this page. The app will become unusable at that point, but you can re-install it at any time. If you delete the app that will delete your data.

What rights you have over your data

If you have installed the app you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we store your data

Your data is stored on Amazon Web Services in the US.

Your rights

You have a number of rights under the General Data Protection Regulation, including:

  • fair processing of information, and transparency over how we use your data
  • access to a copy of your personal information
  • the right to correct any mistakes in your information
  • the right to have your data erased in some cases
  • you can opt out of direct marketing
  • you can object to our continued processing of your personal information
  • otherwise restrict our processing of your personal information in certain circumstances

Further information on these rights is available from the Information Commissioner’s Office.

Exercising these rights if you are a client

If you are a client of Better Stop Smoking, or have been in touch with us at any point, or believe that we may hold information about you for any other reason, you can make a SAR to us at any time.

SARs should be made using the form at the bottom of this page.

You can make the request in person or someone can do it for you. In either case we need proof of identity, i.e. a copy of your driving licence or passport and a recent utility or credit card bill. If you are making the request on behalf of someone else we also need proof that you have been authorised to make the request.
We will respond to SARs fully within 30 calendar days, but will aim to acknowledge receipt within a week. This is what we will be able to tell you:

  • Whether or not we hold any personal data about you
  • A description of any personal data we have
  • Details of what it is used for
  • Details of how to access it and keep it up to date
  • Details of how you can have it erased from our systems

If you would like to unsubscribe from any email newsletter you can do so at any time using the ‘unsubscribe’ button at the bottom of the email. It may take up to 24 hours for this to take place.

Keeping your personal information secure

We have appropriate systems to prevent unauthorised access to any data we hold. Anyone who processes your information will do so according to company procedures and has a duty of confidentiality. We have appropriate procedures to deal with any suspected security breach, and will notify you and the appropriate regulators of any possible breach when necessary.

It is your duty to keep any passwords secure, and not to share your login to Better Stop Smoking.

How to complain

We take great care to act ethically and hope that we will not raise any concerns about how we process your personal information. We also hope that we will be able to resolve any queries or concerns quickly and fully.

You have the right to raise a complaint with a supervisory authority. You can do this in the state where you work, where you normally live, or where you believe any infringement of data protection laws may have occurred.
In the UK you can contact the Information Commissioner via or on 0303 123 1113.

This privacy notice was published on 16th May 2018. It may change from time to time – the latest version will always be available on request or via the footer of our website.

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